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Grievance Redressal Policy
Last updated: June 2026
1. Purpose
Feesto is committed to addressing customer concerns promptly and fairly. This policy outlines the process for raising and resolving grievances related to our food delivery platform.
2. How to Raise a Grievance
You can raise a grievance through:
- Email: support@feesto.app
- WhatsApp: Contact our support team via the app
- In-App: Use the Help section in the Feesto app
Please include your order number, a description of the issue, and any supporting details.
3. Resolution Timeline
| Issue Type | Resolution Time |
|---|---|
| Order issues (wrong/missing items) | 24 hours |
| Payment/Refund issues | 3-5 business days |
| Account issues | 48 hours |
| General feedback | 7 business days |
4. Escalation
If your grievance is not resolved within the specified timeline, you may escalate it to our Grievance Officer:
Grievance Officer: Aryan Raj
Email: grievance@feesto.app
The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 15 business days.
5. Company Details
Feesto Technologies Pvt Ltd
MSME: UDYAM-BR-05-0035249
Registered Address: Bihar, India